Last updated: March 9, 2022
Here at Rbundle, our goal is to get you the best professional services for the best price! We do not sell or mine your data or share it for any reason.
We collect the bare minimum of Customer Identifiable Information necessary to communicate Proposals and screen our ineligible Providers. The RFP Forms you submit using Rbundle are yours alone.
Customer Identifiable Information We Collect
We collect the minimum amount of Customer Identifiable Information required to provide form building services.
When you submit a RFP Form to Rbundle, you provide:
- your email address,
- the state your business is headquartered in, and
- your IP address.
We also collect some of this information when you contact us for more information, such as through email, chat, or support requests.
We record information about how and when you use Rbundle, including, for example, your IP address, time, date, browser used, and actions you have taken within the application. This information helps us to improve our services both for you and for all our users.
How We Use Customer Identifiable Information
We use this Customer Identifiable Information to improve our Marketplace, not to mine or sell your data.
We use your Customer Identifiable Information to provide services to you and to communicate with you:
- We use your email to send notification emails and Proposal emails from Rbundle.
- We use your state your business is headquartered in to limit the Providers who receive your RFP Forms to those that are eligible and willing to provide the service.
- We use your IP address to help prevent fraud or abuse of our Marketplace.
We use Customer Identifiable Information for auditing, research and analysis to operate and improve Rbundle. We may use certain other information collected from you to help diagnose technical problems, administer Rbundle, and improve the quality and types of services delivered.
Reasons We Would Share Customer Identifiable Information
We share information with authorized third parties in order to perform our service, and, with authorities, to reduce crime and abuse. Customer Identifiable Information we gather is for internal use only and we will not authorize the release of this information to anyone outside Rbundle, except as clearly described below.
Should you breach our Terms of Service, or if we are under a duty to disclose or share your Customer Identifiable Information in order to comply with any legal obligations, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Specifically, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
How to Access & Control Your Customer Identifiable Information
You can easily easily opt out or remove your Customer Identifiable Information in Rbundle at any time by contacting us at email@example.com.
When you change your Customer Identifiable Information, we make every effort to update this information in all of our systems. However, some historical data, like previous support requests you submitted, may reflect the information provided at the time the information was initially recorded. This historical data will not affect your future use of Rbundle or new communications with us.
Opting out of receiving marketing emails will not affect your ability to use Rbundle. Similarly, deleting your Customer Identifiable Information will not affect your ability to receive marketing emails and become aware of future product features you may be interested in.
When you delete your Customer Identifiable Information, some historical data, like previous support requests you submitted, will be retained for customer support purposes.
Public Information and Third-Party Websites
Authorized Third Parties
We use a number of authorized third-parties to provide our service. They are not permitted to use information we share with them for any other purpose.
Secure hosting of Rbundle is essential to both us and our customers. That is why we entrust Google Sites, Cognito Forms, Airtable, Dropbox, signNow, and Stripe to protect all of our customer data.
You may disable cookies within your browser to block this tracking by Google, understanding that doing so may affect your ability to use the full functionality of the Rbundle. For certain browsers, you can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading and installing this browser plug-in: http://tools.google.com/dlpage/gaoptout.
Notice of Breach of Security
We will notify you if there was a breach of your personal information.
If a security breach causes an unauthorized intrusion into our system that materially affects you or your organization’s information, then we will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information
We work hard to keep your information safe and secure. Please do your part and protect your account password.
We take reasonable and appropriate measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We rely on our hosting partners to safeguard the physical and technical security of your information, and we have documented and enforced organizational controls to limit access to, and to protect your information and the information you collect via your forms. You can learn more about our commitment to the security of your personal information.
Rbundle accounts require an email address. You must keep your email address and email password secure, and never disclose it to a third party. If you feel like the security of your account has been compromised, you must inform us immediately so we can take protective measures to safeguard your information.
We Operate in the United States
Our servers and data are securely stored in geo-redundant datacenters in the United States.
Our servers and offices are located in the United States, so your information may be transferred, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in your country, we take many steps to protect your privacy, including offering a data processing addendum. By using Rbundle, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this policy.
Accuracy and Retention of Data
Deleted information may be retained in backups.
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for logging into your account and updating this information, as this is the only way we can verify your identity given the limited amount of personal information we collect.
We will retain your information for as long as your account is active or as long as your information is necessary to provide you with our service. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Organization information you delete during your use of Rbundle, such as entries, may be retained in secure backups. However, if you delete your organization, all of the organization’s forms and entries will be permanently deleted and will not be recoverable.
Questions & Concerns
Please email us at firstname.lastname@example.org if you have any questions about the privacy or accuracy of your information!
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us at email@example.com or write to us at the address listed below. We will investigate the matter and are committed to resolving any privacy concerns that you may have.
P.O. Box 1971
Apex, North Carolina 27502